# Shoe Try-On Not Working on iOS

**URL:** <https://forum.deepar.ai/t/shoe-try-on-not-working-on-ios/571>\
**Category:** Bugs\
**Created:** [February 14, 2024, 1:46pm UTC](https://forum.deepar.ai/t/shoe-try-on-not-working-on-ios/571 "2024-02-14T13:46:27Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Hafid\_Reyes](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.deepar.ai/hafid_reyes/32/785_2.png) [@Hafid\_Reyes](https://forum.deepar.ai/u/Hafid_Reyes)\
**Post date:** [February 14, 2024, 1:46pm UTC](https://forum.deepar.ai/t/shoe-try-on-not-working-on-ios/571/1 "2024-02-14T13:46:27Z")

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Shoe try on doesn’t work on iOS. Not even with the tester app… I tried different phones, browsers, etc. What am I missing? Thanks!

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**Author:** ![jelena](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.deepar.ai/jelena/32/14_2.png) [@jelena](https://forum.deepar.ai/u/jelena)\
**Post date:** [February 16, 2024, 5:13pm UTC](https://forum.deepar.ai/t/shoe-try-on-not-working-on-ios/571/2 "2024-02-16T17:13:23Z")

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Hello we have tested the shoe tracking on every release and ensured it does work. Can you give us any more info regarding this issue?

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**Author:** ![Hafid\_Reyes](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.deepar.ai/hafid_reyes/32/785_2.png) [@Hafid\_Reyes](https://forum.deepar.ai/u/Hafid_Reyes)\
**Post date:** [February 16, 2024, 6:47pm UTC](https://forum.deepar.ai/t/shoe-try-on-not-working-on-ios/571/3 "2024-02-16T18:47:12Z")

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It doesn’t work at all. Here is a video to show what happens.

[https://drive.google.com/file/d/1BtB6j\_-sKMbjoRCxLdUK\_\_3v0sYhHHiW/view?usp=sharing](https://drive.google.com/file/d/1BtB6j_-sKMbjoRCxLdUK__3v0sYhHHiW/view?usp=sharing)

I am using an iPhone 15 Pro, Version 17.4

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**Author:** ![jelena](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.deepar.ai/jelena/32/14_2.png) [@jelena](https://forum.deepar.ai/u/jelena)\
**Post date:** [February 16, 2024, 6:53pm UTC](https://forum.deepar.ai/t/shoe-try-on-not-working-on-ios/571/4 "2024-02-16T18:53:15Z")

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Something appears to be blocking the camera from starting up. Did you give the camera permission, or do you maybe have a security software running that may prevent camera from starting?

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**Author:** ![Anushka\_Yadav](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.deepar.ai/anushka_yadav/32/898_2.png) [@Anushka\_Yadav](https://forum.deepar.ai/u/Anushka_Yadav)\
**Post date:** [July 3, 2024, 7:51am UTC](https://forum.deepar.ai/t/shoe-try-on-not-working-on-ios/571/5 "2024-07-03T07:51:38Z")

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Hi, I am trying to run shoe try on my web application, but its not working why is it so ??