# License Key not valid

**URL:** <https://forum.deepar.ai/t/license-key-not-valid/176>\
**Category:** Help & Questions\
**Created:** [January 16, 2023, 5:52pm UTC](https://forum.deepar.ai/t/license-key-not-valid/176 "2023-01-16T17:52:53Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Thayra\_Marin](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.deepar.ai/thayra_marin/32/236_2.png) [@Thayra\_Marin](https://forum.deepar.ai/u/Thayra_Marin)\
**Post date:** [January 16, 2023, 5:52pm UTC](https://forum.deepar.ai/t/license-key-not-valid/176/1 "2023-01-16T17:52:53Z")

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We have a problem with our license key, it appears like it is not valid, and it’s displaying the watermark. Any idea why this is happening? Any information you need, please let me know.

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**Author:** ![Zak](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.deepar.ai/zak/32/7_2.png) [@Zak](https://forum.deepar.ai/u/Zak)\
**Post date:** [January 20, 2023, 3:39pm UTC](https://forum.deepar.ai/t/license-key-not-valid/176/2 "2023-01-20T15:39:10Z")

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Hi Thayra, there is already a thread on this topic: [How to remove the DeepAR.ai watermark?](https://forum.deepar.ai/t/how-to-remove-the-deepar-ai-watermark/57)

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**Author:** ![Thayra\_Marin](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.deepar.ai/thayra_marin/32/236_2.png) [@Thayra\_Marin](https://forum.deepar.ai/u/Thayra_Marin)\
**Post date:** [January 23, 2023, 6:38pm UTC](https://forum.deepar.ai/t/license-key-not-valid/176/3 "2023-01-23T18:38:14Z")

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Thanks for your reply Zak, my team already bought a license, and we followed the instructions. We made sure it wasn’t a cache issue. Still the watermark appears on our app.

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**Author:** ![Zak](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.deepar.ai/zak/32/7_2.png) [@Zak](https://forum.deepar.ai/u/Zak)\
**Post date:** [January 23, 2023, 9:39pm UTC](https://forum.deepar.ai/t/license-key-not-valid/176/4 "2023-01-23T21:39:57Z")

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Hey. Sorry to hear you’re still getting this issue. Could you share some of your project code with us so we can check it out? If you’d rather not make this public, you can either direct message me here on the forum or start a new conversation at the chat widget [on our website](https://www.deepar.ai/).

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**Author:** ![Francis\_Ganapin](https://dub1.discourse-cdn.com/flex017/user_avatar/forum.deepar.ai/francis_ganapin/32/1215_2.png) [@Francis\_Ganapin](https://forum.deepar.ai/u/Francis_Ganapin)\
**Post date:** [October 21, 2025, 2:52am UTC](https://forum.deepar.ai/t/license-key-not-valid/176/5 "2025-10-21T02:52:38Z")

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does it fix now later im planning to buy basic